Frequently Asked Questions (FAQs)

Welcome to our FAQ page! Below are answers to some of the most common questions we receive. If you don’t find the information you’re looking for, feel free to contact us at idealLivingAccs@gmail.com .

1. What is your return policy?

We currently do not accept refunds,  as all sales are final.  For full details, please visit our Returns and Exchanges page.

2. How long will it take to receive my order?

Once your order is placed, it typically takes [1-3] business days to process. Delivery times depend on the shipping method you choose at checkout:

• Standard Shipping: [7-14] business days
• Expedited Shipping: [3-7] business days

You’ll receive a confirmation email with tracking information once your order has shipped.

3. How do I track my order?

After your order is processed and shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on our Order Tracking page or through the shipping carrier’s website.

4. Do you offer international shipping?

Yes, we offer international shipping to selected countries. Shipping costs and delivery times will vary based on location. Please note that customs fees, duties, and taxes may apply for international orders, which are the responsibility of the customer.

5. Can I change or cancel my order after it’s been placed?

If you need to change or cancel your order, please contact us as soon as possible at idealLivingAccs@gmail.com . We will do our best to accommodate your request. However, if your order has already been processed or shipped, we may not be able to make changes or cancellations.

6. What payment methods do you accept?

We accept the following payment methods:

• Credit/Debit Cards (Visa, MasterCard, American Express)
• PayPal

All transactions are secure and encrypted to protect your payment information.

7. What should I do if my order arrives damaged or defective?

We’re sorry to hear your order arrived damaged or defective! Please contact us immediately at idealLivingAccs@gmail.com with photos and a description of the issue. We will arrange for a replacement or a refund as quickly as possible.

8. Do you offer gift cards?

Yes, we offer gift cards in various amounts. Gift cards can be purchased directly on our website and are delivered electronically to the recipient’s email address.

9. Can I send a gift directly to someone else?

Yes! During checkout, you can provide the recipient’s address for shipping. We also offer the option to include a gift message with your order.

10. How do I contact customer service?

If you have any other questions or need assistance, feel free to reach out to our customer service team:

• Email: idealLivingAccs@gmail.com

11. Do you offer discounts or promotions?

Yes, we frequently run special promotions and discounts! Be sure to sign up for our newsletter or follow us on social media to stay updated on the latest offers.

If you have any other questions, please don’t hesitate to get in touch. We’re here to help!